ordering policies
thank you for choosing hani's bakery to be part of your celebration.
every cake, pastry, and dessert we create is made from scratch using premium ingredients and handcrafted with care. we're thrilled to be part of your special moments and are committed to creating products that are as beautiful as they are delicious.
the following policies are intended to help us provide the highest-quality products while making your ordering experience as smooth as possible.
ordering
orders placed through our website are confirmed once full payment has been received.
please review your order confirmation carefully, including your pickup date and time, product selection, quantity, personalized wording, and any special requests. if you notice an error, please contact us as soon as possible.
we'll always do our best to accommodate changes. however, because our products are made fresh to order, requests made fewer than 48 hours before your scheduled pickup may not be possible and may be subject to additional charges.
payment
full payment is required at the time your order is placed.
cancellations & refunds
cancellation requests must be submitted by email to hi@hanisnyc.com with your order number in the subject line at least two business days before your scheduled pickup date.
orders canceled within 48 hours of purchase are non-refundable.
credit card processing fees and other third-party payment processing fees are non-refundable.
approved refunds will generally be issued to your original payment method within 3–5 business days, although processing times may vary depending on your financial institution. in certain circumstances, we may offer store credit instead.
handcrafted products
every cake and pastry at hani's is handcrafted, making each one unique.
while we carefully follow the product photographs shown on our website, slight variations in color, decoration, piping, buttercream finish, and other artistic details are a natural part of handmade baking and are not considered defects.
certain highly saturated colors, such as black, red, navy, and emerald, require additional food coloring and may temporarily stain mouths, frosting, linens, or serving utensils.
pickup
please arrive during your scheduled pickup window whenever possible.
we encourage you to inspect your order before leaving the bakery. if someone else is collecting your order on your behalf, that individual will be considered authorized to inspect and accept the order.
orders not picked up by the close of business on the scheduled pickup date will be considered abandoned. because our products are perishable, abandoned orders are not eligible for refunds, replacements, or store credit, except where required by applicable law.
once your order has been picked up, responsibility for its care and handling transfers to you. while we package every order carefully, we cannot be responsible for damage resulting from transportation, improper handling, accidents, or storage after pickup.
care & storage
for the best appearance and flavor, we recommend:
keep buttercream cakes on a flat surface inside their original box.
store at 68°f–72°f, away from direct sunlight and excessive heat.
refrigerate only if storing for longer than approximately four hours or when specifically instructed.
if refrigerated, keep the cake covered and away from foods with strong odors.
if your cake requires a minor repair after pickup, please contact us as soon as possible. whenever feasible, we'll be happy to help. additional service charges may apply.
our quality promise
we stand behind everything we bake.
if your order does not match the confirmed product, flavor, size, or you believe there is a quality concern, please contact us within 24 hours of pickup.
because taste is personal, individual flavor preferences alone are not considered product defects. however, if we determine that a product does not meet our quality standards, we'll work with you to find an appropriate resolution, which may include a replacement, partial refund, or store credit.
allergens
our bakery regularly handles wheat, dairy, eggs, soy, peanuts, tree nuts, sesame, and other common allergens.
although we follow careful food safety procedures, we cannot guarantee that any product is free from cross-contact with allergens.
if you have a food allergy or dietary restriction, we encourage you to contact us before placing your order.
additional information
occasionally, circumstances beyond anyone's control—such as severe weather, power outages, transportation disruptions, or other unforeseen events—may affect our ability to fulfill an order as scheduled. if that happens, we'll work with you in good faith to determine the best possible solution.
we may also decline an order that cannot reasonably be completed, presents a food safety concern, contains unlawful or offensive content, or infringes another party's intellectual property rights.
by placing an order with hani's bakery, you acknowledge that you have read and agree to these ordering policies. these policies are governed by the laws of the state of new york. if any provision is determined to be unenforceable, the remaining provisions will continue to apply.